Keeping Clients Safe: Error and Safety in Behavioral Health Settings, 2nd Edition


About the Course

The vast majority of behavioral health professionals receive no instruction in client safety, and this knowledge gap compromises the ability of mental health professionals to protect their clients from harm and from being active participants in creating cultures of safety in behavioral health settings. Many behavioral health professionals may not even be aware of The Joint Commission's reporting program for sentinel events (unanticipated events that result in death or serious physical or psychological injury unrelated to the person's illness). This basic-level course focuses on client safety problems and solutions in behavioral health settings.

Social Workers completing this course receive 3 clinical social work continuing education credits.
Psychologists will receive 3 (Florida Psychologists will receive 2) CE credits upon successfully completing this course.

Counselors will receive 2 credit hours upon successfully completing this course.

Learning Objectives

  • Describe the evolution of the patient safety movement.
  • Explain the human factors approach to client safety.
  • Identify strategies to improve client safety, such as safety briefings, root cause analysis, and disclosure.
  • Identify adverse events that are common in behavioral health settings.
  • Describe psychosocial needs of victims of medical error and their families.

About the Authors

Joanne E. Turnbull, MSW, MA, PhD, earned her master's degree in social work and a master of arts degree and PhD in psychology from the University of Michigan. In addition to practicing as a psychiatric social worker, Dr. Turnbull has taught at the University of North Carolina School of Social Work, Columbia University School of Social Work, the University of Michigan School of Social Work, and in the department of psychiatry at Duke University.

Ted Bender, PhD, is the program director of a 180-bed addictions treatment center in southeastern Florida. He received his MS and PhD degrees in clinical psychology from Florida State University and completed his psychology residency at the Warren Alpert Medical School of Brown University in Providence, RI. Dr. Bender spent most of his early career studying suicide risk assessment in the general population and in the military. He is still a member of the Military Suicide Research Consortium and continues to engage in data analysis and manuscript preparation in this field.

How to Receive Credit

  • Read the entire course online or in print.
  • Answer the final examination questions at the end of the course. A passing grade of 75% is required. Test questions link content to learning objectives as a method to enhance individualized learning and material retention.
  • Provide required personal information and payment information.
  • Complete the mandatory course evaluation.
  • Print your Certificate of Completion.

Resolution of Conflict of Interest
Colibri Healthcare, LLC implemented mechanisms prior to the planning and implementation of the continuing education activity, to identify and resolve conflicts of interest for all individuals in a position to control content of the course activity.

Sponsorship/Commercial Support and Non-Endorsement
It is the policy of Colibri Healthcare, LLC not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners.

The information provided in this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition.
©2019: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge of the areas covered. It is not meant to provide medical, legal, or professional advice. Colibri Healthcare, LLC recommends that you consult a medical, legal, or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing, but does not represent or warrant that it will apply to your situation nor circumstances and assumes no liability from reliance on these materials. Quotes are collected from customer feedback surveys. The models are intended to be representative and not actual customers.