Coping with Difficult People and Situations

About the Course:
Challenges lie in the ability to remain professional at all times – it is crucial to retain a heightened sense of awareness in situations dealing with difficult people. This course provides the proper behavioral management skills that reduce the inherent defensive response when faced with a difficult individual or abuser.
Learning objectives
  • Define the four types of difficult people.
  • Discover how to handle the behaviors of difficult people.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior.