Crisis Resource Management for Healthcare Professionals

About the Course:
Understanding Crisis Resource Management (CRM) and utilization of the concepts within team emergent responses can improve patient outcomes. The course will outline CRM concepts and demonstrate the application within emergent situations in healthcare. CRM concepts discussed will include leadership and followership, role identity and clarity; effective communication strategies; situational awareness; resource allocation; and dynamic decision making. Physicians, advanced practice providers, nurses, respiratory therapists, pharmacists, and other health team members should understand CRM to improve their performance in emergent team responses and ultimately improve patient outcomes. CRM framework is also applicable in medical and environmental emergent situations where teams work together to ensure patient safety.

Learning Outcomes:
Upon completion of this course, the learner will be able to:
  • Examine the history of crisis resource management (CRM) and its application in healthcare.
  • Examine the major realms of the CRM framework and how they are incorporated in team responses.
  • Compare the communication techniques used in CRM.
  • Examine resource allocation during an emergent event.
  • Apply the process of dynamic decision making in an emergent situation
  • Demonstrate the importance of role clarity in team management through case study analysis
Activity Type - Knowledge- based
Target Audience - Nurses, Pharmacists only, not for technician use

About the Author
Pamela Corey, MSN, EdD, RN, CHSE, has been a registered nurse since 1984 with a clinical background in pediatrics, pediatric critical care, and neonatal critical care. She has a master’s in nursing education and a Doctorate in Education. Her specialty area includes simulation-based education, and she is certified as a Healthcare Simulation Educator. Her dissertation was on adult and pediatric team training and crisis resource management. Pamela developed and implemented code team training at a major teaching hospital utilizing CRM techniques to prepare staff for safe and efficient responses to emergent situations within the hospital setting. 

How to Receive Credit:
  • Read the entire course online or in print which requires a 3-hour commitment of time.
  • Complete the Self-Assessment Quiz Questions either integrated throughout or all at the end of the course.
    • These questions are NOT GRADED. The questions are included to help affirm what you have learned from the course.
    • The correct answer is shown after the question is answered. If the incorrect answer is selected, a Rationale for the correct answer is provided.
  • At the end of the course, answer the Yes/No Affirmation question to indicate that you have completed the educational activity.
  • Specific to Florida: A mandatory Final Examination with a passing score of 70% or higher is required. Exam questions link content to the course Learning Objectives as a method to enhance individualized learning and material retention.
  • If requested, provide required personal and payment information.
  • Complete the mandatory Nursing Course Evaluation.
  • Print your Certificate of Completion.
Planners, faculty, and others in control of content (either individually or as a group) have no relevant financial relationships with ineligible companies.

Sponsorship/Commercial Support and Non-Endorsement
It is the policy of Colibri Healthcare, LLC not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners.

The information provided in this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition

©2022: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge of the areas covered. It is not meant to provide medical, legal, or professional advice. Colibri Healthcare, LLC recommends that you consult a medical, legal, or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up-to-date at the time of printing but does not represent or warrant that it will apply to your situation nor circumstances and assumes no liability from reliance on these materials. Quotes are collected from customer feedback surveys. The models are intended to be representative and not actual customers.

Course Verification
Every reasonable effort has been made to ensure that the content in this course is balanced and unbiased.