Managing Difficult Patients for Healthcare Professionals - N57067
About the Course:
Healthcare professionals will encounter difficult or hard to manage patients during their career. Examples of these difficult encounters include workplace violence, non-adherence to medical treatments, and manipulation of caregivers. This course explores how healthcare professionals can avoid potentially violent situations and work with difficult patients by being prepared and recognizing the signs and risk factors for these occurrences. De-escalation skills, diagnosis, preventative measures, training, and planning are all presented in this course to help healthcare professionals respond to difficult patients and ensure a healthy environment for everyone.
After completing this course, the learner will be able to:
- Interpret the early warning signs of workplace violence in patients who are aggressive.
- Apply healthcare professional interventions for managing patients who are assaultive or have the potential to engage in workplace violence.
- Differentiate risk factors associated with nonadherence.
- Compare healthcare professional interventions that may be used when caring for patients who are nonadherent.
- Distinguish ways in which manipulative behavior can be identified.
- Choose effective healthcare professional interventions for patients who demonstrate manipulative behaviors.
About the Authors
Karen S. Ward, PhD, MSN, RN, COI, received BSN and MSN degrees in psychiatric-mental health nursing from Vanderbilt University and a PhD in developmental psychology from Cornell University. She is a professor at the Middle Tennessee State University School of Nursing, where she has taught in both the undergraduate and graduate programs. Dr. Ward’s work has been published in journals such as Nurse Educator, Journal of Nursing Scholarship, Journal of Emotional Abuse, and Critical Care Nursing Clinics of North America. She has also presented her work at local, regional, and international conferences. Dr. Ward’s research interests include child and adolescent maltreatment, mental health, and wellness issues (stress and depression), leadership variables, and survivorship.
Debra Rose Wilson, PhD, MSN, RN, IBCLC, AHN-BC, CHT, received an MSN in holistic nursing from Tennessee State University School of Nursing and a PhD in health psychology with a focus in psychoneuroimmunology from Walden University. She has expertise in public health, psychiatric nursing, wellness, and disease prevention. In addition to being a researcher, Dr. Wilson has been editor of the International Journal of Childbirth Education since 2011 and has more than 150 publications with expertise in holistic nursing, psychoneuroimmunology, and grief counseling. Dr. Wilson has a private practice as a holistic nurse and is an internationally known speaker on stress and self-care. Dr. Wilson was named the 2017-2018 American Holistic Nurse of the Year. She is on the faculty at both Austin Peay State University School of Nursing and at Walden University.
How to receive credit:
- Read the entire course online or in print which requires a 5-hour commitment of time.
- Complete the Self-Assessment Quiz Questions either integrated throughout or all at the end of the course.
- These questions are NOT GRADED. The questions are included to help affirm what you have learned from the course.
- The correct answer is shown after the question is answered. If the incorrect answer is selected, a Rationale for the correct answer is provided. At the end of the course, answer the Yes/No Affirmation question to indicate that you have completed the educational activity.
- Specific to Florida: A mandatory Final Examination with a passing score of 70% or higher is required. Exam questions link content to the course Learning Objectives as a method to enhance individualized learning and material retention.
- If requested, provide required personal and payment information.
- Complete the mandatory Nursing Course Evaluation.
- Print your Certificate of Completion.
Resolution of Conflict of Interest
In accordance with the ANCC Standards for Commercial Support for continuing education, Colibri Healthcare, LLC implemented mechanisms prior to the planning and implementation of the continuing education activity, to identify and resolve conflicts of interest for all individuals in a position to control content of the course activity.
Sponsorship/Commercial Support and Non-Endorsement
It is the policy of Colibri Healthcare, LLC not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners.
The information provided in this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a health care provider relative to diagnostic and treatment options of a specific patient’s medical condition ©2021: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge of the areas covered. It is not meant to provide medical, legal, or professional advice. Colibri Healthcare, LLC recommends that you consult a medical, legal, or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing but does not represent or warrant that it will apply to your situation nor circumstances and assumes no liability from reliance on these materials. Quotes are collected from customer feedback surveys. The models are intended to be representative and not actual customers.
All individuals involved have disclosed that they have no significant financial or other conflicts of interest pertaining to this course. Likewise, and in compliance with California Assembly Bill No. 241, every reasonable effort has been made to ensure that the content in this course is balanced and unbiased.