The image displays a lonely teenage boy sitting on the curb in front of his high school, kids in emotional crisis concept.

How a Hospital and a School District Teamed Up to Help Kids in Emotional Crisis

The image displays a lonely teenage boy sitting on the curb in front of his high school, kids in emotional crisis concept.

In 2019, the Rockville Centre school district in Long Island, New York, was shaken by a string of student deaths, including the suicides of a recent graduate and a current student.

“When you get these losses, one after the other, you almost can’t get traction on normalcy,” said Noreen Leahy, an assistant superintendent at the school district.

To Leahy, the student suicides exposed a children’s mental health crisis brewing for years. She had observed a concerning uptick in depression, anxiety and suicidal ideation among students. Her school district had a team of mental health professionals, but Leahy said they couldn’t provide the kind of long-term care many students needed.

“Remember, psychologists and social workers and counselors in school districts are there to make sure kids are learning,” said Leahy. “We’re not hospital wards. We don’t do psychotherapy. So it’s very limited what we can do for these students.”

She said she saw an urgent need to connect students to mental health care quickly and easily, and the 2019 tragedies drove her to find a way.

Her vision ultimately led to the formation of a unique partnership between several Long Island school districts and the nearby children’s hospital, Cohen Children’s Medical Center, part of the Northwell Health system. That partnership provides prompt access to mental health services for students and includes ongoing support for school staff members in addressing kids’ mental health, creating a mental health safety net for children and families in the area that didn’t exist before.

At its heart is a new behavioral health center, which the hospital opened in January 2020. Students are evaluated by the center’s child psychiatrist and mental health counselor, who start and continue treatment until a child can be connected to long-term care in the community.

The concerning rise in mental health issues noticed by the Long Island school administrators mirrors national trends. Roughly 1 in 5 U.S. children meet the criteria for a mental health disorder, and the rate of suicide attempts among teens has risen over the past decade, according to the Centers for Disease Control and Prevention.

Around the country, most kids who have mental health issues don’t get treatment. There’s a shortage of providers who work with children and it can take months to get an appointment.

“The wait times on average to see a mental health specialist on an emergency basis is somewhere between two to three months, and for regular basis is up to 12 months, which is an unacceptable wait time,” said Dr. Ujjwal Ramtekkar, a child and adolescent psychiatrist at Nationwide Children’s Hospital.

Without timely access to care, many kids end up with worsening symptoms and eventually land in a hospital emergency department, “as the fastest way to either avert [a mental health] crisis, or as the fastest way to get some kind of mental health evaluation,” Ramtekkar said.

“It sort of creates this ping-pong effect,” said Tina Smith, executive director of special education at Oceanside School District in Long Island.

It’s common to see students go to the ER only to be discharged soon after and return to school without a plan for follow-up care, she said. “And then the problems start to spiral again out of control,” Smith said, “and then they’re sent back to the hospital [ER].”

It was with these worries in mind that, after the student suicides in 2019, Leahy began raising her concerns with colleagues, school board members and other parents, including Gina-Marie Bounds, a hospital administrator at Cohen Children’s.

Bounds took the idea to the head of emergency child psychiatry and other hospital officials at Cohen’s and they got to work. Leahy spread the word to neighboring school districts, who were dealing with similar problems, and persuaded them to come on board. Several months later, the mental health center opened its doors.

This couldn’t have come at a better time, said Leahy. As many large hospitals around the country saw a surge in the number of kids in mental health crises in their emergency departments, the new behavioral health center reports the opposite trend. The number of mental health visits to the emergency room by students from these school districts declined by at least 60% in 2020 compared with the previous year.

School administrators also say the health center has played a critical role in prevention by promoting the emotional well-being of students, families and school personnel. School and health center staffers meet twice a month via Zoom to check in and brainstorm ways to address emerging health and wellness concerns of staff members and families.

Learn more with the Elite Learning CE course, Promoting Mental Health in Schools.

Getting kids the right help at the right time

The goal of the new health center is to provide kids with care as soon as symptoms emerge.

The center is staffed by a child psychiatrist, a mental health counselor and a medical assistant. It’s located next to a pediatrician’s office and within a few miles of the school districts it serves.

When a child first arrives, the child is evaluated to determine whether they need to be hospitalized.

“Most kids don’t need that,” said Dr. Vera Feuer, Northwell Health’s associate vice president for school-based mental health, who helped create the center and now oversees it. “Most kids need outpatient care.”

And the center starts that care right away — medication and/or therapy, depending on what each child needs — to stabilize the child and prevent worsening of symptoms, and connect them to ongoing care with a provider in the community.

In January 2021, a local resident, Tara, found herself calling the health center to make an appointment for her 17-year-old sister, who had been struggling with irregular sleep patterns and panic attacks for months.

Tara had recently become her sister’s legal guardian. KHN is not using their last names and only using the sister’s middle name — Jasmine — to protect their privacy.

Jasmine said she felt suffocated during her panic attacks.

“It felt like I was running, like my heart got really fast, and like I was being put in a little tiny box,” she said.

Jasmine and Tara met with a mental health counselor at the behavioral health center. The follow-up sessions were helpful for Jasmine, who learned about the importance of speaking with a trusted friend or adult any time she felt triggered. And the clinic helped Jasmine get connected with a nearby psychologist whom she now sees for weekly therapy sessions, Tara said.

Removing barriers for the most vulnerable

The new health center provides an important safety net for kids who might otherwise fall through the cracks, like 17-year-old Alyssa Gibaldi, who was refused care by other mental health providers because of a disability.

Alyssa attends Oceanside High School and is extremely social, said her mother, Jennifer.

“She’s like the mayor of the school; everybody knows her,” Jennifer said.

Alyssa has Down syndrome and the pandemic upped her anxiety. Last fall, she became catatonic and went into what Jennifer describes as a “zombie-like state.”

“She couldn’t talk. She couldn’t move. She couldn’t speak. She couldn’t feed herself,” Jennifer said.

On several occasions, Jennifer called 911. Alyssa was transported in an ambulance to the ER and hospitalized. After her neurologists ruled out seizures and other conditions, they suggested Alyssa see a psychiatrist.

But Jennifer said Alyssa was turned down repeatedly by providers saying they didn’t take her insurance or that they didn’t work with kids with disabilities.

That’s when Jennifer reached out to the school nurse, who referred the family to the new behavioral health center. The center’s child psychiatrist, Dr. Zoya Popivker, reviewed Alyssa’s medical records and prescribed medications for depression and anxiety.

Jennifer said they got the meds on a Saturday morning, “and by Saturday night, she was out of the catatonic state. Ever since then, she’s been coming back to us, like her personality came back.”

Alyssa continued to go to the behavioral health center for several months, until they were able to transition to a psychiatrist who works with kids with disabilities.

The case for school-hospital partnerships

It makes sense for children’s hospitals to partner with schools because that’s where kids spend most of their day, said Ramtekkar, the psychiatrist at Nationwide Children’s Hospital.

School staffers often know their students well and can spot early signs. It’s why schools in many parts of the country have been working to forge partnerships with nearby mental health care providers.

But such partnerships still depend on mental health care resources in the communities they serve. A 2019 study found 70% of counties didn’t have a single practicing child psychiatrist.

Leahy, the assistant superintendent at Rockville Centre in Long Island, said sharing a behavioral health center across multiple school districts leads both to better collaboration and cost savings. The price her district pays for the services is less than the cost of one full-time staff member, and the state chips in to cover part of that.

Cohen Children’s will add a new behavioral health center this summer, expanding to 14 school districts. At that point, about 60,000 students in Long Island will have access to immediate mental health support should they need it.

This story is part of a reporting partnership that includes NPR, Illinois Public Media and KHN. Nationwide Children’s Hospital, mentioned in this story, is a financial supporter of NPR.

If you or someone you know may be considering suicide, contact the National Suicide Prevention Lifeline at 1-800-273-8255 (en español: 1-888-628-9454; deaf and hard of hearing: dial 711, then 1-800-273-8255) or the Crisis Text Line by texting HOME to 741741.

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KHN (Kaiser Health News) is a national newsroom that produces in-depth journalism about health issues. Together with Policy Analysis and Polling, KHN is one of the three major operating programs at KFF (Kaiser Family Foundation). KFF is an endowed nonprofit organization providing information on health issues to the nation.