Nursing Customer Service Initiative

By: ADVANCE Staff

This article appeared May 28 on the online edition of ADVANCE.

1. Centers for Medicare and Medicaid Services Center for Consumer Information & Insurance Oversight. Dec. 21, 2010. https://www.cms.gov/CCIIO/Resources/Fact-Sheets-and-FAQs/ratereview.html
2. Rau J. Nearly 1,500 Hospitals Penalized Under Medicare Program Rating Quality. Nov. 14, 2013. http://www.kaiserhealthnews.org/stories/2013/november/14/value-based-purchasing-medicare.aspx
3. Rau J. When TLC Doesn’t Satisfy Patients, Elite Hospitals May Pay A Price. Nov. 7, 2011. http://www.kaiserhealthnews.org/stories/2011/november/08/patient-ratings-hospital-medicare-reimbursements.aspx
4. Lauer G. Safety-Net Hospitals Face Funding Cuts on Two Federal Fronts. Aug. 6, 2012. http://www.californiahealthline.org/insight/2012/safetynet-hospitals-face-funding-cuts-on-two-federal-fronts

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