Nursing Customer Service Initiative

This article appeared May 28 on the online edition of ADVANCE.

1. Centers for Medicare and Medicaid Services Center for Consumer Information & Insurance Oversight. Dec. 21, 2010.
2. Rau J. Nearly 1,500 Hospitals Penalized Under Medicare Program Rating Quality. Nov. 14, 2013.
3. Rau J. When TLC Doesn’t Satisfy Patients, Elite Hospitals May Pay A Price. Nov. 7, 2011.
4. Lauer G. Safety-Net Hospitals Face Funding Cuts on Two Federal Fronts. Aug. 6, 2012.

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