Cosmetology: Dealing With Difficult People and Situations in the Salon
10.00
Online
Elective
Please select your state to enroll in this course
Learning objectives
  • Describe the physiological reactions that produce the “fight or flight” response.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior. 
  • List some characteristics of active listening and explain its purpose. 

Dealing With Difficult People and Situations in the Salon

10.00
Learning objectives
  • Describe the physiological reactions that produce the “fight or flight” response.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior. 
  • List some characteristics of active listening and explain its purpose.