Nursing: Managing Difficult Patients for Healthcare Professionals
27.95
Online
Elective
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About the Course

Healthcare professionals will encounter difficult or hard to manage patients during their career. Examples of these difficult encounters include workplace violence, non-adherence to medical treatments, and manipulation of caregivers. This course explores how healthcare professionals can avoid potentially violent situations and work with difficult patients by being prepared and recognizing the signs and risk factors for these occurrences. De-escalation skills, diagnosis, preventative measures, training, and planning are all presented in this course to help healthcare professionals respond to difficult patients and ensure a healthy environment for everyone.

Learning Outcomes
After completing this course, the learner will be able to:
  • Interpret the early warning signs of workplace violence in patients who are aggressive.
  • Apply healthcare professional interventions for managing patients who are assaultive or have the potential to engage in workplace violence.
  • Differentiate risk factors associated with nonadherence.
  • Compare healthcare professional interventions that may be used when caring for patients who are nonadherent.
  • Distinguish ways in which manipulative behavior can be identified.
  • Choose effective healthcare professional interventions for patients who demonstrate manipulative behaviors.

About the Authors
Karen S. Ward, PhD, MSN, RN, COI

Karen S. Ward, PhD, MSN, RN, COI, received BSN and MSN degrees in psychiatric-mental health nursing from Vanderbilt University and a PhD in developmental psychology from Cornell University. She is a professor at the Middle Tennessee State University School of Nursing, where she has taught in both the undergraduate and graduate programs. Dr. Ward’s work has been published in journals such as Nurse Educator, Journal of Nursing Scholarship, Journal of Emotional Abuse, and Critical Care Nursing Clinics of North America. Dr. Ward’s research interests include child and adolescent maltreatment, mental health, and wellness issues (stress and depression), leadership variables, and survivorship.

Debra Rose Wilson, PhD, MSN, RN, IBCLC, AHN-BC, CHT

Debra Rose Wilson, PhD, MSN, RN, IBCLC, AHN-BC, CHT, received an MSN in holistic nursing from Tennessee State University School of Nursing and a PhD in health psychology with a focus in psychoneuroimmunology from Walden University. She has expertise in public health, psychiatric nursing, wellness, and disease prevention. Dr. Wilson has a private practice as a holistic nurse and is an internationally known speaker on stress and self-care. Dr. Wilson was named the 2017-2018 American Holistic Nurse of the Year and is on the faculty at both Austin Peay State University School of Nursing and at Walden University.

About the Reviewer
Cindy Parsons, DNP, ARNP, BC

Cindy Parsons, DNP, ARNP, BC, is a Psychiatric Mental Health Nurse Practitioner and educator. She earned her Doctor of Nursing Practice at Rush University, Illinois and her Nurse Practitioner preparation from Pace University, New York. Dr. Parsons is an Associate Professor of Nursing at the University of Tampa and maintains a part-time private practice. 
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Managing Difficult Patients for Healthcare Professionals - N57067

27.95

About the Course

Healthcare professionals will encounter difficult or hard to manage patients during their career. Examples of these difficult encounters include workplace violence, non-adherence to medical treatments, and manipulation of caregivers. This course explores how healthcare professionals can avoid potentially violent situations and work with difficult patients by being prepared and recognizing the signs and risk factors for these occurrences. De-escalation skills, diagnosis, preventative measures, training, and planning are all presented in this course to help healthcare professionals respond to difficult patients and ensure a healthy environment for everyone.

Learning Outcomes
After completing this course, the learner will be able to:
  • Interpret the early warning signs of workplace violence in patients who are aggressive.
  • Apply healthcare professional interventions for managing patients who are assaultive or have the potential to engage in workplace violence.
  • Differentiate risk factors associated with nonadherence.
  • Compare healthcare professional interventions that may be used when caring for patients who are nonadherent.
  • Distinguish ways in which manipulative behavior can be identified.
  • Choose effective healthcare professional interventions for patients who demonstrate manipulative behaviors.

About the Authors
Karen S. Ward, PhD, MSN, RN, COI

Karen S. Ward, PhD, MSN, RN, COI, received BSN and MSN degrees in psychiatric-mental health nursing from Vanderbilt University and a PhD in developmental psychology from Cornell University. She is a professor at the Middle Tennessee State University School of Nursing, where she has taught in both the undergraduate and graduate programs. Dr. Ward’s work has been published in journals such as Nurse Educator, Journal of Nursing Scholarship, Journal of Emotional Abuse, and Critical Care Nursing Clinics of North America. Dr. Ward’s research interests include child and adolescent maltreatment, mental health, and wellness issues (stress and depression), leadership variables, and survivorship.

Debra Rose Wilson, PhD, MSN, RN, IBCLC, AHN-BC, CHT

Debra Rose Wilson, PhD, MSN, RN, IBCLC, AHN-BC, CHT, received an MSN in holistic nursing from Tennessee State University School of Nursing and a PhD in health psychology with a focus in psychoneuroimmunology from Walden University. She has expertise in public health, psychiatric nursing, wellness, and disease prevention. Dr. Wilson has a private practice as a holistic nurse and is an internationally known speaker on stress and self-care. Dr. Wilson was named the 2017-2018 American Holistic Nurse of the Year and is on the faculty at both Austin Peay State University School of Nursing and at Walden University.

About the Reviewer
Cindy Parsons, DNP, ARNP, BC

Cindy Parsons, DNP, ARNP, BC, is a Psychiatric Mental Health Nurse Practitioner and educator. She earned her Doctor of Nursing Practice at Rush University, Illinois and her Nurse Practitioner preparation from Pace University, New York. Dr. Parsons is an Associate Professor of Nursing at the University of Tampa and maintains a part-time private practice.