Dealing With Difficult People and Situations in the Salon

About the Course
Every day we encounter difficulties and negative responses in others. What should we do when confronted by difficult people who are pains to deal or work with? This course is designed to aid salon professionals that will inevitably encounter difficult people and situations and provide insights in how best to handle these encounters.

Learning objectives
  • Describe the physiological reactions that produce the “fight or flight” response.
  • Explain the relationship between stress and illness.
  • Define and give examples of very aggressive and very passive behavior. 
  • List some characteristics of active listening and explain its purpose.