Frequently Asked Questions

Below you can find some of the most commonly asked questions pertaining to Colibri Healthcare, LLC products and services.

If you still have questions or cannot find what you’re looking for, please contact us directly via email at [email protected] or call our customer service team at 1-888-857-6920. When you call, be sure to have your professional license number or a valid email address on hand so that we can quickly confirm your account information.

Account Information Set Up & Retrieval

I want to set up a NEW account.
How do I edit my User Profile?
I forgot my username or password.
I need my own personal e-mail address before I can set up my account.
What is my password?

Accreditation Statements

Colibri Healthcare, LLC Accreditations (Nursing, NP, CNA, OT, PT, Massage Therapy, Social Work, Counseling, Psychology, Dental, Pharmacy)
Elite Personal Care Accreditations (Cosmetology, CAMs, Barber, Funeral Director, Veterinarian, Electrician)

Company Information

Contact Us
Hours of Operation
I want to talk to a live person?
CE Provider Grievance Policy
Our Core Values
BBB Business Review

CE Courses & Packages (Online)

How do I purchase an Elite course?
How do Elite courses work?
How do Elite packages work?
How do I reschedule my class?
Can I print my course material?
What do I do if I have questions, problems, or concerns about my course?
Why is my course expired?
Do I need to take the entire course in one sitting?

CE Course Books (State Correspondence Books Received by Mail)

When should I get my book?
Where can I find my book code?
Why did I not get my book?
I need a coursebook.

CE Course Testing

Do I need to take and pass a test to get my certificate?
Why was my test not saved?
Did Elite receive my test?
How do I take my test?

Certificates & Reporting of CE Hours

Are my hours reported to CE Broker?
How do I get my CE certificate of completion?
How long does it take for you to report my hours to CE Broker?
How long does it take to get my certificate?
Took a course online and need your certificate?
What do I do if there is an error on my certificate?
Why is my certificate locked?
I mailed/faxed my test, how do I get my certificate?
What if I don’t pass the test? Am I charged again?
After I complete my CE am I all done?


Important information for people with disabilities

License Renewal

What do I need to know to renew my license?
I entered the wrong license number.
Can I pay Elite my license renewal fee?
How many hours do I need to renew?
Where can I find the course ID number that I need to renew my license?
Where is my License?

Live In-Person Seminars

What do I need to know before registering for a live in-person seminar?
What information will I need the day I attend a live in-person seminar?
What do I need to know after my live in-person seminar is over?

LiveStream Webinar Courses

I would like to take a LiveStream Webinar Course. What do I need to know?

Membership Information (All Access or Passport)

How does Elite membership work?
How do I add courses to my membership dashboard?
What are my membership benefits?
What happens at the end of my membership?
What if I want to cancel my membership?

Purchases, Refunds & Promotional Discounts

Can you email me my receipt?
Do you have promotional codes?
Do you price match?
Will you match a competitor’s price?
How do I request a refund?
I purchased the wrong course! Can I swap it for another?

Regulatory Questions

Can you change my completion date?
Why is there a timer in my course?

Tech Help & Troubleshooting

Can I take online courses from different computers?
Clearing cache and cookies – Google Chrome
Clearing cache and cookies – Mozilla Firefox
Clearing cookies and temporary internet files – Internet Explorer
Can I take my courses on an iPad?
Clearing cache and cookies and other tips – iPad

Profession & State-Specific Information

Texas Cosmetologists

How can I complete my TX cosmo hours?

Michigan Implicit Bias Training

Michigan Implicit Bias Training: Helpful Information

New Jersey Social Work

Frequently Asked Questions for New Jersey Social Workers

Ohio Cosmetology

Ohio Cosmetology: Everything You Need to Know

Pennsylvania Child Abuse Recognition and Reporting

Are my credit hours reported to the Pennsylvania board?
Do I have to complete the new Child Abuse Recognition and Reporting course and why do I have to provide the last 4 digits of my Social Security number?
Does this course count towards my required continuing education hours?
Why did you not report my Child Abuse course for my Pennsylvania license?
Why do I have to do the child abuse course every renewal?
Why do you need my date of birth?

Florida Community Association Managers

What is our CAM website?
Where is the CAM option in the professions tab?

Florida Cosmetologists

Can I call my answers in for FL cosmetology?
When does the FL board of cosmetology send out notices of license renewal?

Florida Massage Therapists

Can Elite fulfill my 12 hours of classroom requirements?
Can I attend a live seminar without having enrolled prior to the seminar date?
How do I obtain my certificate of completion once I have attended the class?
What happens if I only attend part of a seminar?