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FAQs

How do I request a refund?

At Elite Learning, we’re committed to providing the ultimate learning experience, which is why we back every purchase with our satisfaction guarantee. If you are not satisfied with your purchase for any reason, contact us at 888-857-6920 to request a refund or exchange. Courses for which you have already received continuing education credit cannot be refunded. If you purchased items as part of a discount or special offer, your refund will be adjusted accordingly.

See additional details below.

Online Courses:

Starting from the date of purchase, students have 30 days to request a refund.

Livestream Courses

Students may request a refund within 24 hours from the first class of a Livestream course to receive a refund.
Livestream students who do not attend their scheduled class will not qualify for a refund.
Students can swap to a self-paced online course if they no longer qualify for a refund.

Classroom Courses

Students have until 3 days prior to class start to request a refund.
Classroom students who do not attend their scheduled class will not qualify for a refund.
Students can swap to a self-paced online course if they no longer qualify for a refund.

Membership

Students have 60 days from enrollment to request a refund.
If a course is completed, any refund will be minus the cost of the completed course(s).

All Modalities

If a course is completed, it will not qualify for a refund.
Textbooks, manuals, suture kits, MP3 players and shipping are non-refundable.
Packages that included physical textbooks and/or materials will be refunded less a $50 refund fee.

 

NOTE: TRANSFER & RESALE OF ALL COURSE PURCHASES IS PROHIBITED

Can’t find your answer?

If you can’t find the answer to your question, please contact us. We are happy to help you.

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Mon – Fri | 9am – 6pm ET

Sat | 10am – 4pm ET

Continuing Education Questions

1-888-857-6920

Physicians

1-800-237-6999

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