Conflict Prevention and Resolution: The Psychology of Communication and Difficult Conversations
Course Overview
This course is intended for all healthcare professionals who encounter interpersonal conflict and the need to have difficult conversations. Topics include improving interpersonal communication as a means to preventing interpersonal conflict, factors that often result in misunderstanding and conflict, models for structuring difficult conversations, and psychology-based considerations for interpersonal conflict resolution.
Learning Outcomes
Upon the completion of this course, the learner should be able to:
- Explain the tenants of nonviolent communication
- Describe three factors that contribute to interpersonal misunderstanding and conflict
- Apply a chosen model for structuring a difficult conversation
About the Author/Presenter
Michael Wiederman, PhD, was a college professor for 20 years before transitioning to providing professional development more than a decade ago. After serving as director of professional development at two medical schools, he now offers professional development programs, workshops, and coaching nationally through his site MindfulProfessionalDevelopment.com. He also blogs for Psychology Today about how to apply psychology for work success.
Audience/Accreditations and Approvals
TRC Healthcare/ NetCE
In support of improving patient care, this activity has been planned and implemented by TRC Healthcare/ NetCE. TRC Healthcare/NetCE is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This course is designed for the following healthcare professions (select your profession for details):
Counselor, Psychology, Social Work
If you require special accommodations, please contact Colibri Healthcare Support by clicking here: Contact Us
