Aftercare - Extending a Helping Hand All Year Round, 2nd edition

About the Course
This basic-level course will enable the funeral professional to provide a range of aftercare services to their clients. The aftercare program involves more than just sending the family a thank-you card. Aftercare offers a myriad of services: Helping the family complete forms where the funeral home takes no direct interest, for example, nonassigned insurance and/or military benefit forms, calling to check up on the family to see how they are doing, and even having events through the year like a Christmas memorial program. These services help the family to continue to celebrate their loved one’s life and help the bereaved to move forward. Each funeral home offers a different set of aftercare services for its customers based on the needs of the community it serves; therefore, using the correct services creates an effective aftercare program. Even though aftercare does not directly affect the bottom line financially, it will increase business in the long run if done correctly.

Learning Outcomes
  • Define Aftercare
  • List several types of Aftercare
  • Demonstrate how Aftercare can help the funeral home’s business grow
  • Analyze ethical issues within Aftercare
How to Receive Credit
  • Read the entire course online or in print.
  • Answer the final examination questions at the end of the course. A passing grade of 75% is required. Test questions link content to learning objectives as a method to enhance individualized learning and material retention.
  • Provide required personal information and payment information.
  • Complete the mandatory course evaluation.
  • Print your Certificate of Completion.
Resolution of Conflict of Interest
Colibri Healthcare, LLC implemented mechanisms prior to the planning and implementation of the continuing education activity, to identify and resolve conflicts of interest for all individuals in a position to control content of the course activity.

Sponsorship/Commercial Support and Non-Endorsement
It is the policy of Colibri not to accept commercial support. Furthermore, commercial interests are prohibited from distributing or providing access to this activity to learners.

The information provided in this activity is for continuing education purposes only and is not meant to substitute for the independent medical judgment of a healthcare provider relative to diagnostic and treatment options of a specific patient’s medical condition.
©2023: All Rights Reserved. Materials may not be reproduced without the expressed written permission or consent of Colibri Healthcare, LLC. The materials presented in this course are meant to provide the consumer with general information on the topics covered. The information provided was prepared by professionals with practical knowledge of the areas covered. It is not meant to provide medical, legal, or professional advice. Colibri Healthcare, LLC recommends that you consult a medical, legal, or professional services expert licensed in your state. Colibri Healthcare, LLC has made all reasonable efforts to ensure that all content provided in this course is accurate and up to date at the time of printing but does not represent or warrant that it will apply to your situation nor circumstances and assumes no liability from reliance on these materials. Quotes are collected from customer feedback surveys. The models are intended to be representative and not actual customers.

Colibri Healthcare, LLC is approved by the Academy of Professional Funeral Service Practice (APFSP) (Provider #1046). APFSP also approves all funeral courses. Many states accept APFSP approved courses.