Effective Communication in Healthcare
Course Overview
This course offers a roadmap toward healthcare professionals’ understanding and application of effective communication in patient care settings. As a starting point, the course navigates clinicians through the fundamentals of communication science and its relevance to communication in clinical practice. It moves on to explore potential obstacles to effective communication between healthcare professionals and patients. Through this course, practitioners from various healthcare settings will acquire new insight into, or advance their current knowledge of, the cultural, environmental, organizational, and other barriers to communication that disrupt valuable interactions with their patients and colleagues. They will further identify and be prepared to incorporate evidence-based strategies to improve the effectiveness of their communication with patients.
Learning Outcomes
Upon the completion of this course, the learner should be able to:
- Distinguish the historical and theoretical basis of communication concepts.
- Distinguish the fundamentals of human communication and their application to communication in healthcare.
- Analyze barriers to healthcare professional-patient communication that impede therapeutic communication and positive patient outcomes.
- Compare strategies to improve the effectiveness of communication with patients.
- Distinguish approaches to successfully communicate with multidisciplinary team members.
About the Author/Presenter
Kim Maryniak, PhD, RNC-NIC, NEA-BC, has over 35 years of nursing experience in medical/surgical, psychiatry, pediatrics, progressive care, and adult and neonatal intensive care. She has been a staff nurse, charge nurse, educator, instructor, manager, director, and chief nursing officer. Kim graduated with a nursing diploma from Foothills Hospital School of Nursing in Calgary, Alberta in 1989. She achieved her bachelor in nursing through Athabasca University, Alberta in 2000; her master of science in nursing through University of Phoenix in 2005; and her PhD in nursing through University of Phoenix in 2018. Kim is certified in neonatal intensive care nursing and as a nurse executive, advanced. She is active in the American Nurses Association, Sigma Theta Tau, and American Organization of Nurse Leaders. Kim’s career experiences include nursing leadership, research utilization, nursing peer review and advancement, education, use of simulation, quality, process improvement, professional development, infection control, patient throughput, nursing operations, professional practice, and curriculum development.
Audience/Accreditations and Approvals
TRC Healthcare/ NetCE
In support of improving patient care, this activity has been planned and implemented by TRC Healthcare/ NetCE. TRC Healthcare/NetCE is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This course is designed for the following healthcare professions (select your profession for details):
Counselor, Dental AGD Subject Code: 149, Nursing, Pharmacy, Physician, Psychology, Social Work
Colibri Healthcare
This course is designed for the following healthcare professions (select your profession for details):
Occupational Therapy, Physical Therapy
If you require special accommodations, please contact Colibri Healthcare Support by clicking here: Contact Us
