Managing Disruptive Patients
Course Overview
Healthcare professionals will encounter disruptive or hard to manage patients during their career. Examples of these disruptive encounters include workplace violence, nonadherence to medical treatments, and manipulation of caregivers. This course explores how healthcare professionals can avoid potentially violent situations and work with disruptive patients by being prepared and recognizing the signs and risk factors for these occurrences. De-escalation skills, diagnosis, preventative measures, training, and planning are all presented in this course to help healthcare professionals respond to disruptive patients and ensure a healthy environment for everyone.
Learning Outcomes
Upon the completion of this course, the learner should be able to:
- Interpret the early warning signs of workplace violence in patients who are aggressive.
- Apply appropriate interventions for managing patients who are assaultive or have the potential to engage in workplace violence.
- Differentiate risk factors associated with non-adherence.
- Analyze interventions that may be used when caring for patients who are non-adherent.
- Distinguish ways in which manipulative behavior can be identified.
- Analyze the appropriate interventions for patients who demonstrate manipulative behaviors.
About the Author/Presenter
Shirley Aycock, DNP, RN, is a Registered Nurse who has spent the majority of her nursing career serving in a variety of leadership roles. Her leadership roles range from clinical operations within acute care facilitates to serving as Adjunct Nursing Faculty at several Universities including LeTourneau University and University of Texas at Arlington, College of Nursing and Health Innovation.
She received her Bachelor of Science in Nursing degree from University of Texas at Arlington, a Master of Science in Nursing Administration from University of Texas at Tyler, and a Doctorate of Nursing Practice from Rush University in Chicago, Illinois.
Audience/Accreditations and Approvals
TRC Healthcare/ NetCE
In support of improving patient care, this activity has been planned and implemented by TRC Healthcare/ NetCE. TRC Healthcare/NetCE is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
This course is designed for the following healthcare professions (select your profession for details):
Counselor, Dental, Nursing, Pharmacy, Physician, Psychology, Social Work
Colibri Healthcare
This course is designed for the following healthcare professions (select your profession for details):
Occupational Therapy, Physical Therapy
If you require special accommodations, please contact Colibri Healthcare Support by clicking here: Contact Us