Free ENA program teaches ways to mitigate violence toward emergency healthcare providers “I’m sorry. I was tired of waiting,” the teenage patient told Rita Anderson, BSN, RN, CEN, FAEN, the emergency nurse she struck a few hours earlier. Anderson approached the girl in the…
Blaming and shaming employees for bringing up quality concerns is an antiquated way of thinking. As a quality manager, I have had employees come into my office and confidentially pour their hearts out to me about a quality concern over a certain process. In…
Tips for clinical laboratory professionals in implementing quality initiatives [dropcap]1[/dropcap] Document Control All too often, outdated documents with handwritten revisions can be found stuffed in drawers and posted throughout clinical laboratories. This can only mean a lack of proper document control. The use of…
Vol. 19 • Issue 5 • Page 26 Evidence shows that quality assurance in pulmonary function laboratories is less than desirable.1-4 In a study of laboratories qualifying for a clinical trial, researchers reported a 25 percent failure of systems performing carbon monoxide diffusion testing…