FAQs: Tech Help & Troubleshooting
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Why was my test not saved?
Our online courses are designed to save your progress every 2-5 seconds. This feature will keep your place in your reading material, should you have to step away from your course. All exams must be completed in one sitting. Exiting the test before completion will result in the exam resetting. When you return, you… More
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Can I take my courses on an iPad?
Yes you may read and complete your course on an iPad or any mobile (smart) device. All you need to do is use Google Chrome as your browser. More
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Can I take online courses from different computers?
Yes! Since our system runs fully on our web server, you are able to login from any internet connected computer, anywhere, at any time. Start at the office and finish at home! Note: Make sure you close out of the course before moving to another computer, specifically in any state that requires a seat… More
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Clearing cache and cookies and other tips – iPad
Your iPad’s cache is temporary storage space on your device where web pages you recently viewed are held. Your cache allows Safari to quickly load previously visited pages. If you’re having trouble viewing courses, logging into courses or seeing your browser display pages incorrectly, you can try clearing your cache. Here’s how to clear… More
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Clearing cache and cookies – Google Chrome
Option 1: Click on the Menu Icon (Top Right hand corner, three dots stacked on each other) Hover mouse over tools or more tools Click on Clear Browsing Data Where it says Time Range the following items from: Select All Time Check the following boxes Cookies and other site and plug-in data Cached images… More
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Clearing cookies and temporary internet files – Internet Explorer
There are a few different routes you can take to clear temporary internet files and cookies in Internet Explorer (IE). Please note that your options may vary based on which version of IE you are running, any toolbars you may have installed, or other software changes that may have taken place from the original… More
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